CronusArt products carry a 10-year warranty for faults or damage not caused by the user. For an issue covered by the warranty, CronusArt covers the repair cost. Accidental damage is assessed separately, and any repair quote depends on the actual condition of the product. For an accidental-damage repair, the customer pays shipping to CronusArt and return shipping.
Warranty coverage and repair costs
| Situation | How we handle the repair |
|---|---|
| Fault or damage not caused by the user | Covered by the 10-year warranty. CronusArt covers the repair cost for an issue within the warranty coverage. Confirm the shipping arrangements for your request before sending the product. |
| Accidental damage | We assess the actual damage and provide a repair quote for the particular case. The customer pays shipping in both directions. Confirm the quote before authorising paid work. |
Contact us so we can assess the issue and explain the proposed next step. If the cause is unclear, describe what you noticed and provide photographs or a short video. You do not need to diagnose the fault yourself.
How to request warranty or repair assistance
Email hi@cronusart.com with the following information:
- Your order number and purchase date, if available.
- The full product model and the option you purchased.
- A description of the issue and when you first noticed it.
- Clear photographs or a short video of the affected area.
- Your current country, so shipment arrangements can be discussed.
For a product page with several choices, include the selected model rather than only the page title. Keep your order confirmation or other purchase record available when contacting us.
Before sending your product
Contact us first to confirm the assessment, return destination, packaging instructions and any reference to include. Confirm the shipping arrangements and any associated shipping costs before sending a parcel. Do not use an address from an older message without checking that it applies to your current request.
For accidental damage, wait for the assessment and confirm the repair quote before authorising work. The warranty period does not mean that accidental damage is repaired free of charge.
Questions about the 10-year warranty
Who pays for a repair covered by the warranty?
CronusArt pays the repair cost for faults or damage not caused by the user that fall within the 10-year warranty coverage. Contact us with the model and details of the issue for assessment.
Is accidental damage covered?
Accidental damage is handled separately. The repair quote depends on the actual damage and the condition of the product. The customer pays shipping to CronusArt and return shipping.
Who pays shipping for an accidental-damage repair?
The customer pays shipping in both directions. Contact us to confirm the return destination and shipment arrangements before sending the product.
What if I do not know what caused the issue?
Describe what happened and what you observed. Send photographs or a short video where helpful, and contact us before attempting a repair.
Can I send the product back immediately?
Contact us first. Confirm the destination, instructions and shipping arrangements for your request before sending the product.
Returns and delivery questions
A return request and a warranty repair are different processes. Request a return within 30 days after delivery, subject to the Return and Refund Policy. For a delivery question, include your order number and see the Shipping Policy.
Read the applicable Terms of Service. For model identification or operating questions, visit Product Help.