Standard CronusArt orders are dispatched within 5 business days after payment. Dispatch is the stage when the order is sent; carrier transportation takes additional time. Check the Shipping Policy and the delivery information relevant to your destination before ordering.
Dispatch and delivery are different times
A dispatch estimate does not promise arrival on that date. To plan for a gift or another event, consider the handling period, the carrier journey and any destination procedures. If timing is important, contact hi@cronusart.com with your country, model and required date before placing an order.
For an expedited request, ask whether the service is available for your order and what it costs. Availability and fees should be confirmed before you rely on an accelerated arrangement.
Review the destination and order details
Check the country, address and selected delivery option before payment. Read the current shipping policy for tax and import-charge conditions; do not infer them from a general banner or an older product screenshot.
If checkout does not provide a delivery option for your address, contact the team before completing the purchase. Include the destination country and the model you intend to order. Do not select a different country simply to bypass the missing option.
Ask about a shipment
Include your order number, destination country and any tracking reference when requesting help. Explain whether you are asking about dispatch, a carrier update or delivery. This makes the status question specific and avoids treating every delay as the same issue.
Request a return within 30 days
A return must be requested within 30 days after delivery. Eligibility, the condition of the product, instructions and applicable costs are governed by the Return and Refund Policy. The request window is not an unconditional guarantee of acceptance or free return shipping.
To request help, email your order number, model and reason for the return to hi@cronusart.com. Confirm the instructions and destination before sending a parcel. If the issue concerns a fault or repair, identify it clearly so it can be considered as a service enquiry.
Keep the applicable policies with your order
Read the Shipping Policy, Return and Refund Policy and Terms of Service before ordering. These pages provide the conditions; this guide helps you locate the right information and prepare your question.